Shipping & Returns
You may return new, unopened items within 30 days of delivery for a full refund of the product price minus a 15% restocking fee. We'll wave the restocking fee and pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
We accept returns of opened, used products if, upon investigation of the issue, it is determined that the product is faulty or defective. Such returns will be replaced with material free from defect, or your may chose to exchange the product for a different item, retain a store credit or receive a refund in the amount of the full product price.
You should expect to receive your refund within 3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Refunds are provided in the form of the payment method received. Credit card refunds must be applied to the same card charged for the original purchase.
If you need to return an item, please contact us at 877.897.6598 to obtain a return authorization.
We can ship to virtually any address in the United States and Canada via FedEx. We cannot ship to PO boxes.
Shipping charges quoted on web orders shipping to Canada are approximations only and often significantly higher than actual shipping rates. Actual shipping charges will be confirmed via phone, and the charge to your credit card will be reduces to match the true total. .
EXPRESS orders received prior to 4:00pm CST and GROUND orders received by 2:00 PM CST will ship the same day as long as the items ordered are in stock. You will be notified of any backorders by phone or email, and most backordered items will ship via FedEx with no freight charge as soon as they are available. Freight is charged on shipments of backordered Matrix Form 60, 3000g A+B and Matrix Form 70 A+B 5000g, since those items require individual packaging to avoid damage during shipment.
Please note that some items, including silicones, are quite heavy, and express shipping options can become quite expensive.
Investment materials are highly temperature sensitive. We cannot safely ship investment materials when temperatures along the shipping route will dip below 42 degrees F.